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84 results found

  1. Develop time zone restrictor API for system generated callbacks

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  2. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Bulk Phone Number Template Programming for Configurations

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. Synch the Evaluation to the Interaction

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  5. Expand Dashboard Widget to full detailed view

    3 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Prevent Last Agent Logout when Queue is Active 'Option"

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. Better accessibility in RCV Meeting tool for blind users

    7 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. Abandoned Reports that Monitor Abandoned reconnect success

    2 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. RingCX Agents using MVP

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    The idea is to have Messaging Channel(s) in MVP/RingEX to chat to RingCX Queues/Agents. The User community will have a tighter integration between UC & CC. This is a common ask from internal IT support teams.

  11. Customer Journey Cradle-to-Grave Report

    20 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. Recording Import Rules for RingSense for RingCX

    5 votes

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. RingCX "Monitor Only" Permission for new agent shadowing

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Ability to add order of priority when multiple scorecards exist

    4 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Change 'Call History' to 'Interaction History' to include Digital

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Ability to create Scorecard then attach trackers

    7 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. RingCX Section 508 Compliance Agent side

    2 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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