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75 results found

  1. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Recording Import Rules for RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Ability to add order of priority when multiple scorecards exist

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. RingCX "Monitor Only" Permission for new agent shadowing

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  5. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Allow Scorecards to be assigned by Team so that only scorecards relevant to the team are used on these interactions. This can be used in addition to the Tracker applied scorecard I offered in AHA SE-I-1848

  7. Federate RingSense Accounts

    2 votes

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    0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. RingCX Section 508 Compliance Agent side

    2 votes

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    Planned  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. Ability to create Scorecard then attach trackers

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  11. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. Change 'Call History' to 'Interaction History' to include Digital

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. RingSense Sentiment Playback Tracking/Pinpoint

    14 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. RingCX Time Based Callback-in-Queue Offering

    18 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. RingCX Call Details "Call Termination by Agent or Caller"

    34 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Allow Camera Settings like to turn off Mirror

    1 vote

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. Administer Contacts on Corporate level

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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