← RingCentral Ideas

Settings and activity

78 results found

  1. Better accessibility in RCV Meeting tool for blind users

    6 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. RingCX Agents using MVP

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    98 votes
    Implemented  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    The idea is to have Messaging Channel(s) in MVP/RingEX to chat to RingCX Queues/Agents. The User community will have a tighter integration between UC & CC. This is a common ask from internal IT support teams.

  4. Customer Journey Cradle-to-Grave Report

    15 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  5. Recording Import Rules for RingSense for RingCX

    5 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. Ability to add order of priority when multiple scorecards exist

    4 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. RingCX "Monitor Only" Permission for new agent shadowing

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. Change 'Call History' to 'Interaction History' to include Digital

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  11. Ability to create Scorecard then attach trackers

    7 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. RingCX Section 508 Compliance Agent side

    2 votes
    Planned  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Federate RingSense Accounts

    3 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Ability for managers to select which user scorecard is for

    9 votes
    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    An error occurred while saving the comment
    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Allow Scorecards to be assigned by Team so that only scorecards relevant to the team are used on these interactions. This can be used in addition to the Tracker applied scorecard I offered in AHA SE-I-1848

  17. RingCX Time Based Callback-in-Queue Offering

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. RingCX Call Details "Call Termination by Agent or Caller"

    50 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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