Settings and activity

88 results found

1. RingCX Global Secondary Nodes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Apr 1, 2024

2. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  ·  Mar 12, 2024  ·  Edit…  ·  Delete…

   updated document

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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 12, 2024

3. RingCX Callback Option uses Disposition Notes

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 7, 2024

4. Callbacks Moved back to Available Leads if Not Dialed

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 7, 2024

5. Develop time zone restrictor API for system generated callbacks

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 7, 2024

6. Callback feature: add the ability for caller to record their name/message for support call back feature

   17 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Mar 7, 2024

7. Bulk Phone Number Template Programming for Configurations

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Nov 17, 2020

8. Synch the Evaluation to the Interaction

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 28, 2021

9. Expand Dashboard Widget to full detailed view

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Mar 10, 2022

10. Prevent Last Agent Logout when Queue is Active 'Option"

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 4, 2021

11. Better accessibility in RCV Meeting tool for blind users

    7 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Feb 11, 2021

12. Abandoned Reports that Monitor Abandoned reconnect success

    2 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 29, 2021

13. RingCX Agents using MVP

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 4, 2021

14. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  ·  Dec 13, 2023  ·  Edit…  ·  Delete…

    The idea is to have Messaging Channel(s) in MVP/RingEX to chat to RingCX Queues/Agents. The User community will have a tighter integration between UC & CC. This is a common ask from internal IT support teams.

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15. Customer Journey Cradle-to-Grave Report

    22 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Oct 4, 2021

16. Recording Import Rules for RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 13, 2023

17. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Apr 29, 2024
    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 14, 2023

18. Ability to add order of priority when multiple scorecards exist

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 29, 2023

19. RingCX "Monitor Only" Permission for new agent shadowing

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 8, 2024

20. Change 'Call History' to 'Interaction History' to include Digital

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jan 10, 2024