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  1. Add account wide hold music option

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. attach files in a chat while in a video meeting

    29 votes

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    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Admin →
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    Teresa supported this idea  · 

  3. Rejecting Call Queues, send to VM

    95 votes

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Teresa commented  · 

    Is there a way to force a queue call to voice mail if the person it is ringing is in a meeting or otherwise occupied? For example…you can be in a Ring Central Meeting or Teams Meeting, and Ring Central calls still come through to you. If the caller dialed your direct extension, you have the option to push it to VM. HOWEVER-if the person called a queue that you are logged into, then you can choose to ignore it, but the system proceeds to ring you again a few seconds later, (repeatedly until the system times out to vm) which is VERY disruptive. The only option I know of to get around this is to put yourself on Do Not Disturb OR sign out of your queue, both of which run the risk of forgetting to turn that back off. Is there a way for Ring Central to be intuitive about this if your calendar is synced and you are listed as in a meeting?