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  1. Allow call queue extensions to sign in to app

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Marc Pickard shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes

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    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Virtual backgrounds

    165 votes

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    Implemented  ·  8 comments  ·  Events & Video » Other  ·  Admin →
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    Marc Pickard commented  · 

    The ability to at least blur the background (a la Microsoft Teams) or add a virtual background (a la Zoom) would greatly enhance the professionalism of the meetings when used for business. Blurred background allows the focus to be the person hosting or participating in the meeting, and virtual background allows business branding to be part of the meeting.