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Settings and activity

8 results found

  1. wanted to have options for the transfer the call for the 2 participant that she merged call

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Bianca supported this idea  · 

  2. Pin Validation

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca shared this idea  · 

  3. Audit Trail Enhancements

    197 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Bianca commented  · 

    It'd be nice to see/have visual of all extensions logging into the RC app on Audit Trail

  4. Uploading CSV file for Multi-Site Numbers Automatically

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca shared this idea  · 

  5. Analytics data manually refresh or change frequency

    10 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca commented  · 

    The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.

  6. Itemized Billing for User Extensions' Usage

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca shared this idea  · 

  7. Confirming Emergency Location - In app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca shared this idea  · 

  8. Ability to have an emergency 24/7 call queue which can override specified users available hours.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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