Settings and activity

7 results found

1. Provide ability in AI to disable all call recording ability

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ron shared this idea  ·  Dec 15, 2021

2. Permit ability to block external callers from calling to Limted Extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ron shared this idea  ·  Sep 21, 2021

3. Provide a means to offer IVR function within a call queue to give a caller options to redirect

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Ron shared this idea  ·  Nov 7, 2023

4. Mute incoming call notifications while currently on a call

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

5. DND Status Available To Other Users

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   482 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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7. Conference Call: Drop/Remove individuals during call

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   7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.