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  1. Ability to See Queue Call Acceptance in Admin Portal

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel shared this idea  · 

  2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    175 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. prevent users from switching to DND

    22 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel commented  · 

    We have users turn off their queue calls burdening others with their work load of answering calls. It would be useful to prevent users from removing their own ability to turn off the call queue. We already have the ability to leave/join queue's disabled.