← RingCentral Ideas

Settings and activity

6 results found

  1. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    75 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Aaron commented  · 

    Agreed. This is a feature that is very much needed. It's not for violating anyone's privacy, as we can just change password to gain access. As a Super Admin, I have to retrieve call recordings and VMs in any sort of investigation, whether it be customer complaints, or internal. This request has been here for 3 years.

  2. Ability to Park or Hold a conference Call, and leave all other parties connected, and not be on hold.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Aaron shared this idea  · 

  3. Adjust Caller ID reader speed, VM retrieval from Deskphone.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Aaron shared this idea  · 

  4. Call Recordings Bug

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Retain Caller ID information regardless of blind/warm transfer type

    200 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  6. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?