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← RingCentral Ideas

Settings and activity

19 results found

  1. Call Recording

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Scott shared this idea  · 

  2. Automatic Call Recording

    11 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Scott commented  · 

    Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.

  3. Multiple Voicemail Greetings

    173 votes

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    Future Consideration  ·  43 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Scott commented  · 

    Another very simple Mitel feature missing with RingCentral. It sure would be nice to have real Call Handle option when changing Share Status. Out of Office, In a Meeting, Vacationing, etc. Each status setting should have custom call routing options based on the status. ie: Out of Office - Forward all calls to voicemail which is a different recorded greeting than In a Meeting status call routing.

  4. Upload custom ringtone

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Manipulate phone from Client

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Option to disconnect one party in a conference call

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Integration with EPIC Software

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  8. Ability to **respond** to short code SMS messages.

    107 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Conference Call: Drop/Remove individuals during call

    95 votes

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    7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Add an Ignore button so calls can be forwarded while on the Mobile App.

    9 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  11. Automatically print fax from RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  12. Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

    13 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  13. Add AWAY Option for chat

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  14. Desktop App Sounds

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Prioritize the current call over incoming calls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Alphabetically sort Teams within Folders in Message feature in the MVP app

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  17. Receptionist HUD View

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. HUD pop out window on RingCentral app

    143 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  19. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Scott commented  · 

    Coming from the ShoreTel (Mitel MiVoice Connect) world I am finding several basic features lacking with RingCentral. The simple ability to send calls directly to voicemail or skip the device in use on a video call for starters. Let alone the option to control how many concurrent inbound calls I want to allow.Missing the option to control new inbound calls while in a meeting. (RC Please Add)Missing the option to define a users’ “Call Stack”. EX: Call Stack sent to 2, the 3rd call work route to voicemail, another device or predefined destination.Missing the option to load custom sounds for all notifications, SMS, DM, Ringtones, etc Missing Advanced Routing based the calling party. VIP Users always ring device even in DND for exampleThese are just a few basic features that appear missing with RingCentral’s MVP client I hope to see added in the near future. Most of them are 10+ years old, nothing cutting edge.