Settings and activity
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4 votes
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36 votes
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Scott
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RingEX as a whole is still lacking very basic options to handle inbound calling rules. It's 2025! Sure AI is all the buzz, but please, please take a hard look at how flexible ShoreTel (Mitel), 3CX, Zultys, and many others offer the users to customize inbound call handling.
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9 votes
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12 votes
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18 votes
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3 votes
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Scott
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Will someone who approves RingCentral enhancement features please take the time to look how Mitel Connect (ShoreTel) and Mitel MiCollab offer users to create "Call Handling Modes" aka: Status Settings (On Vacation, In a Meeting, Out of Office, ETC) that each allow custom call flow settings. In a Meeting will also change what happens for inbound calls while the user is set to In a Meeting, On Vacations call flow could be completely different result for inbound calls.
I've been asking for better end user Call Status/Call Rules flexibility since 2021!!!
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3 votes
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3 votes
Scott
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I was shocked to find out the option to export the list isn't an option today. This would be very helpful when on-boarding new customers to provide them the list of MACs to document the users name for each phone.