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  1. 171 votes

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    Scott commented  · 

    Another very simple Mitel feature missing with RingCentral. It sure would be nice to have real Call Handle option when changing Share Status. Out of Office, In a Meeting, Vacationing, etc. Each status setting should have custom call routing options based on the status. ie: Out of Office - Forward all calls to voicemail which is a different recorded greeting than In a Meeting status call routing.

  2. 34 votes

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  3. 3 votes

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  4. 22 votes

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  5. 4 votes

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  6. 107 votes

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  7. 94 votes

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  8. 9 votes

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  9. 12 votes

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  10. 13 votes

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  11. 41 votes

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  12. 5 votes

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  13. 5 votes

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  14. 5 votes

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  15. 5 votes

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  16. 143 votes

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  17. 564 votes

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    Scott commented  · 

    Coming from the ShoreTel (Mitel MiVoice Connect) world I am finding several basic features lacking with RingCentral. The simple ability to send calls directly to voicemail or skip the device in use on a video call for starters. Let alone the option to control how many concurrent inbound calls I want to allow.Missing the option to control new inbound calls while in a meeting. (RC Please Add)Missing the option to define a users’ “Call Stack”. EX: Call Stack sent to 2, the 3rd call work route to voicemail, another device or predefined destination.Missing the option to load custom sounds for all notifications, SMS, DM, Ringtones, etc Missing Advanced Routing based the calling party. VIP Users always ring device even in DND for exampleThese are just a few basic features that appear missing with RingCentral’s MVP client I hope to see added in the near future. Most of them are 10+ years old, nothing cutting edge.