Settings and activity

4 results found

1. Allow multiple supervisors to monitor a call simultaneously

   70 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joy commented  ·  Jun 17, 2025  ·  Edit…  ·  Delete…

   Also update your Virtual Assistant - it told me twice it was possible, see the attached screenshots.

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   Joy supported this idea  ·  Jun 17, 2025

2. Outbound Automatic Voicemail Drop

   271 votes

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   Future Consideration  ·  55 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Joy supported this idea  ·  Mar 12, 2025

3. Report Info in Body of Email not Attachment

   9 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joy shared this idea  ·  Sep 18, 2023

4. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026