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  1. 4 votes

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    Sigfredo shared this idea  · 
  2. 643 votes

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    An error occurred while saving the comment
    Sigfredo commented  · 

    Would be a great feature for helpdesk staff. Can be added to the call queue groups themselves to allow or not allow texting at that number with the ability to accept text, and then forward it everyone on the queue and any overflow queues as a one way text receipt for urgent system alerts, 2FA authentication, etc.

  3. 82 votes

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