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5 results found

  1. Call transfer notification

    7 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Susan commented  · 

    110 new users would be benefit from this functionality and I agree, seems like a quick fix.

    Susan supported this idea  · 

  2. Adjust the Default Subject Line for Emailed Chat Transcripts

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Susan supported this idea  · 

  3. Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Susan shared this idea  · 

  4. Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

    4 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Susan shared this idea  · 

  5. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Susan commented  · 

    Super Admins should be able to access user voicemail messages without a password reset or obtaining a user's password. We use SSO (OKTA), so changing passwords to obtain voicemail messages is disruptive. To alleviate this issue, when messages are selected in the Admin portal, adding the ability to sign in with Super Admin creds to access user voicemails would be beneficial.When users separate from the company and their corresponding DIDs are reused, voicemail messages can be cleared by Admins instead of users.