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7 results found

  1. Ability to edit global filters on a shared Business Analytics dashboard

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Susan commented  · 

    As explained by Lindsay, editing global filters would be a great benefit to the dashboards currently providing view-only access.

    Our Underwriting Supervisors and Managers are new to Business Analytics and this update would allow access to team performance, select a specified date range and minimize running ad-hoc reports. TYSM!

    Susan supported this idea  · 

  2. how many users use business analytics report

    5 votes

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    2 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Susan commented  · 

    Our Underwriting Supervisors and Managers are recently using Business Analytics due to new workflow for their team members. It would be useful to understand who is accessing BA along with times per day, week or month. TYSM!

    Susan supported this idea  · 

  3. Add an audio tone for calls being transferred

    128 votes

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    Planned  ·  24 comments  ·  Phone & Messaging  ·  Admin →
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    Susan commented  · 

    110 new users would be benefit from this functionality and I agree, seems like a quick fix.

    Susan supported this idea  · 

  4. Adjust the Default Subject Line for Emailed Chat Transcripts

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Susan supported this idea  · 

  5. Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Susan shared this idea  · 

  6. Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.

    4 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Susan shared this idea  · 

  7. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Susan commented  · 

    Super Admins should be able to access user voicemail messages without a password reset or obtaining a user's password. We use SSO (OKTA), so changing passwords to obtain voicemail messages is disruptive. To alleviate this issue, when messages are selected in the Admin portal, adding the ability to sign in with Super Admin creds to access user voicemails would be beneficial.When users separate from the company and their corresponding DIDs are reused, voicemail messages can be cleared by Admins instead of users.