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Settings and activity

4 results found

  1. Allow Call Queue members to change queue status for desktop app

    3 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jason shared this idea  · 

  2. Hide Contacts from RingCentral Contacts List

    51 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  3. Hide User listing in directory

    34 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jason commented  · 

    This is something that we really need to have available for our IT group. We have an off hours IVR setup for our users when we do not have Helpdesk coverage. We do not want to have the queue names visible for users to find and begin bypassing Helpdesk when they are available.

  4. Shared SMS were multiple users can receive and send SMS on specific number

    630 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jason commented  · 

    It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.