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Settings and activity

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  1. 3 votes

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    Jason shared this idea  · 
  2. 51 votes

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    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
  3. 34 votes

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    Jason commented  · 

    This is something that we really need to have available for our IT group. We have an off hours IVR setup for our users when we do not have Helpdesk coverage. We do not want to have the queue names visible for users to find and begin bypassing Helpdesk when they are available.

  4. 643 votes

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    Jason commented  · 

    It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.