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  1. 23 votes

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    Mallard Owen commented  · 

    We have a fairly complex routing structure which forwards sales calls into our main published numbers to two different live answering services depending upon the hours of the day and days of the week (if we don't pick up within a set period of time during work hours and when our staff is not working). The rules are set up well on the call queue, but, for after hours, there's no way to forward those calls internally back to the call queue so those rules can be applied. Being able to route the after hours to an internal queue would be very helpful.

  2. 2 votes

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    Mallard Owen shared this idea  · 
  3. 22 votes

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  4. 18 votes

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  5. 2 votes

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  6. 8 votes

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    Mallard Owen commented  · 

    We are migrating to the RC app (Glip) and have been accustomed to Google Hangouts where a direct or group message has a window popup to let you know that someone is messaging you and looking for a response. Many of our messages (direct and especially for teams) are often time sensitive/urgent, and the sound, quick flash, or icon labels are not sufficiently noticeable so it would be easy to miss that a message came in. Is there any way to have a banner that "sticks" until acknowledged or something that is more prominent that remains larger/visible until all messages are read/addressed? I am trying to encourage our team to "live" in the RC app, but the lack of a visible and persistent notification is a reason for people to go back to Hangouts for a more "in your face" reminder that a critical message awaits for you.

  7. 51 votes

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  8. 67 votes

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