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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Christine commented  · 

    We would like to be able to generate a report for users to see if how often the go into the invisible status

  2. Add support for Bose Headsets

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Christine shared this idea  ·