Settings and activity

14 results found

1. Better digital support for bank branches

   3 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Pierre shared this idea  ·  Oct 28, 2020

2. Ask an expert v2

   4 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Pierre shared this idea  ·  Oct 28, 2020

3. Call Interception or HUD in RC for Google Chrome Extension

   7 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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4. Call forwarding in RingCentral for Chrome plugin

   5 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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5. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

   7 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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6. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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7. Implement automatic data masking controls for PII

   14 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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8. WhatsApp Outbound API

   15 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

   RingCX has an API that facilitates this

9. RCCC / Pulse: Reporting & Statistics for Pulse alerts

   14 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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10. O@H Omnichannel Options

    7 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Support agent availability for Live Agent handover

    3 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. RingCX Native Connector Support for We-Chat

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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14. Manual Exports and Automated exports to support shorter intervals by default

    3 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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