← RingCentral Ideas

Settings and activity

14 results found

  1. Better digital support for bank branches

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Pierre shared this idea  · 

  2. Ask an expert v2

    4 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Pierre shared this idea  · 

  3. Call Interception or HUD in RC for Google Chrome Extension

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  4. Call forwarding in RingCentral for Chrome plugin

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  5. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  6. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. Implement automatic data masking controls for PII

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. O@H Omnichannel Options

    7 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Support agent availability for Live Agent handover

    3 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. RingCX Native Connector Support for We-Chat

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. Manual Exports and Automated exports to support shorter intervals by default

    4 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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