← RingCentral Ideas

Settings and activity

9 results found

  1. Create a preview timer that notifies Agents how much time they have to preview a lead before it disappears (would like the ability for A...

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  2. Engage Voice - Add option for agents to return to an afterwork state automatically when disconnecting an outbound call

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  3. Engage Voice - Outbound EV calls should not be interrupted by inbound MVP calls to the agent

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  4. In the call history, display the ability to see the duration of every call

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  5. Create the ability to auto fetch single leads as opposed to having to manually fetch a new lead.

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  6. Ability for agents to create a custom voicemail recording themselves

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dan Davis shared this idea  · 

  7. RCCC Time off Always on Top

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. RCCC Place Partial Time off in Time of Planning

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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