← RingCentral Ideas

Settings and activity

3 results found

  1. Member access to call queue messages and do not delete if you don't save message

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Garyn shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes
    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Allow a Call Queue to disable voicemail

    42 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?