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  1. More Customized Analytics

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rachel shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    1,443 votes

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    341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

  3. Mute incoming call notifications while currently on a call

    575 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Show what number your customer is calling with customer number.

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Rachel commented  · 

    As an assistant I have several numbers that are routed to me. I have the physical phone set up so that I can see the number they're calling, but only during the call. I would like to be able to see on the app what number the caller is dialing, so I can represent an office in Gilbert or Las Vegas the same without asking them. I would also like each user to be able to easily call from any of our numbers and that be the displayed caller ID. I can select it on the app but not anywhere else and the other users are not able to. I would also like to click my call history list and know which number they called from. Not just during the active call. I would also like each of my colleagues to be able to do this. Going to the report to look at this while on an active call is a bit much.