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4 results found

  1. More Customized Analytics

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rachel shared this idea  · 

  2. Allow multiple users to respond to the main number texts

    102 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Show what number your customer is calling with customer number.

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Rachel commented  · 

    As an assistant I have several numbers that are routed to me. I have the physical phone set up so that I can see the number they're calling, but only during the call. I would like to be able to see on the app what number the caller is dialing, so I can represent an office in Gilbert or Las Vegas the same without asking them. I would also like each user to be able to easily call from any of our numbers and that be the displayed caller ID. I can select it on the app but not anywhere else and the other users are not able to. I would also like to click my call history list and know which number they called from. Not just during the active call. I would also like each of my colleagues to be able to do this. Going to the report to look at this while on an active call is a bit much.