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← RingCentral Ideas

Settings and activity

12 results found

  1. add n/a to the yes/no responses on scorecards

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Elliott supported this idea  · 

  2. Turn off in-call notification

    22 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Elliott supported this idea  · 

  3. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Elliott supported this idea  · 

  4. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Elliott supported this idea  · 

  5. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Elliott supported this idea  · 

  6. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Elliott supported this idea  · 

  7. Calls processed in RingSense should display the Contact Name.

    12 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback.

    We've now implemented various advanced settings for Salesforce configuration.

    Advanced configuration settings for Salesforce include:

    • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
    • Choose priority list in case there are multiple matching records for the same phone number/email
    • Choose the behavior in case no matching record is found in CRM

    Please follow the instructions in the screenshot to update the relevant settings.

    Elliott supported this idea  · 

  8. In Call Queue Press 1 to Leave a Voicemail

    29 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. Add option to dock the app somewhere on screen.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Option to Dock the HUD list

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  11. Window docking and window sizing needs to be improved. Be able to lock to a specific size and be able to lock to a position on one of ou...

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Allow administrators to administer Glip teams

    22 votes

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    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Elliott commented  · 

    Currently, admins cannot remove teams created by other users (or admins). This should be something an admin can do without having to log in as the owner of the team.