Settings and activity
12 results found
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11 votes
I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Elliott
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22 votesElliott
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32 votesElliott
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37 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
Elliott
supported this idea
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Elliott
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Elliott
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11 votesElliott
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27 votes
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4 votes
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7 votes
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4 votes
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22 votes
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Currently, admins cannot remove teams created by other users (or admins). This should be something an admin can do without having to log in as the owner of the team.