Settings and activity

12 results found

1. Add time based variable to holiday configuration

   60 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 30, 2025

2. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 30, 2025

3. 30 and 60 Minute Lunch States

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Oct 21, 2025

4. Embedded Agent Log Record to CRM

   2 votes

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   Planned  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 8, 2025

5. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 1, 2025

6. Real-Time Queue Status Visibility for Agents

   107 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 1, 2025

7. Set Default Transfer Type

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 1, 2025

8. Schedule Operations (Proficiency Level Updates, Queue Assignments)

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 1, 2025

9. Set Default or Store Business Hour Override Settings

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kyle supported this idea  ·  Aug 1, 2025

10. Omnidirectional Allow RingCentral App Channels

    15 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  May 13, 2025

11. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    24 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Kyle supported this idea  ·  Apr 10, 2025

12. Add Speaking tab in participants list to easily identify who is speaking

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Kyle shared this idea  ·  Apr 21, 2022