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Settings and activity

9 results found

  1. Embedded Agent Log Record to CRM

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Kyle supported this idea  · 

  2. Quality of Service (QoS) Portal for RingCX Calls

    46 votes

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    New  ·  8 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kyle supported this idea  · 

  3. Real-Time Queue Status Visibility for Agents

    73 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Kyle supported this idea  · 

  4. Set Default Transfer Type

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Schedule Operations (Proficiency Level Updates, Queue Assignments)

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  6. Set Default or Store Business Hour Override Settings

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  7. Omnidirectional Allow RingCentral App Channels

    8 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kyle supported this idea  · 

  8. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Kyle supported this idea  · 

  9. Add Speaking tab in participants list to easily identify who is speaking

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Kyle shared this idea  ·