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← RingCentral Ideas

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12 results found

  1. Add time based variable to holiday configuration

    65 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  2. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    26 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  3. 30 and 60 Minute Lunch States

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kyle supported this idea  · 

  4. Embedded Agent Log Record to CRM

    2 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Kyle supported this idea  · 

  5. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kyle supported this idea  · 

  6. Real-Time Queue Status Visibility for Agents

    116 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Kyle supported this idea  · 

  7. Set Default Transfer Type

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kyle supported this idea  · 

  8. Schedule Operations (Proficiency Level Updates, Queue Assignments)

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  9. Set Default or Store Business Hour Override Settings

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kyle supported this idea  · 

  10. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kyle supported this idea  · 

  11. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    25 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Kyle supported this idea  · 

  12. Add Speaking tab in participants list to easily identify who is speaking

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Kyle shared this idea  ·