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Settings and activity

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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. Allow Call Recording Notification To Be Customizable Per Queue

    3 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Victor commented  · 

    Great idea. we have the same issue in our company. We have different locations and this allow a better understanding