Settings and activity
3 results found
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471 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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3 votes
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95 votes
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8x8's app allows a user to decline and the call stops ringing for them. If everyone declines, it goes to voicemail. That's perfect. I support this idea.I'm trying out RingCentral and have loved everything so far except for this missed feature. With 8x8, my two main groups have simultaneous ringing and each person can decline the call, knowing who should be the one to answer it and who is their backup person. However, in 8x8, declining in a simultaneous ring call queue group does nothing. It doesn't wait 5 seconds, it just rings again. Thus, the caller has to wait the entire time before going to voicemail. If we are in the middle of a crisis and nobody can take the call, the caller suffers. Our solution is to reduce the ring time, which isn't optimal, since we might need some time to get to our desks, get away from noise, or - very reasonably - see if the right person is going to answer it first. (We rotate on-call duty 24/7 with one person responsible but all of us able to back them up when they are on another call or if they miss it for some reason.)