Settings and activity
6 results found
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2 votes
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Michael
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14 votesMichael
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An error occurred while saving the comment Michael
commented
Is this feature still not available? I completely agree with Emma—without the ability to receive a notification or reminder when a task’s due date and time are approaching, the Task module loses much of its usefulness. Please consider adding this functionality. Thank you
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8 votesMichael
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6 votesMichael
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1,242 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
An error occurred while saving the comment Michael
commented
Hello,I too agree that more work can be done on shared sms accounts. I have been able to find a bit of a workaround, although it can use some improvements as well.
What I have done for a couple customers that need to send/receive sms from their primary number is to make sure the number setup to route to a Call Queue, it can either be set to the queues Direct Dial number or you can setup the Auto Receptionist to route to a queue. I then have the end users log into their RingCentral Phone App as the Queue manager, ie. for the username use the Primary Number with the Queue extension and then use the Queue password for the password. All the different users can be logged into the queue at the same time and monitor any incoming sms or faxes and also reply to or start a new message using the primary business number.
The down side is the users can't be logged into Queue and their account simultaneous within the same app so as a work around I have them use the RC Classic App for their direct call and message handling and then use the RC Phone App for handling the Queue messages. Also it appears that you can only log into the Queue using the RC Phone App, the Classic App or Web App doesn't appear to allow it.Hope this helps give you some options. -
9 votes
I agree with Raul that having the option to receive in-app notifications would be extremely helpful. While I do receive a notification on the mobile app—which is great—most of our users rely solely on the desktop version and often overlook the small orange dot in the Messages section.