Settings and activity
4 results found
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7 votes
Michael
supported this idea
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3 votesMichael
supported this idea
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345 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple usersAn error occurred while saving the comment -
9 votes
Hello,I too agree that more work can be done on shared sms accounts. I have been able to find a bit of a workaround, although it can use some improvements as well.
What I have done for a couple customers that need to send/receive sms from their primary number is to make sure the number setup to route to a Call Queue, it can either be set to the queues Direct Dial number or you can setup the Auto Receptionist to route to a queue. I then have the end users log into their RingCentral Phone App as the Queue manager, ie. for the username use the Primary Number with the Queue extension and then use the Queue password for the password. All the different users can be logged into the queue at the same time and monitor any incoming sms or faxes and also reply to or start a new message using the primary business number.
The down side is the users can't be logged into Queue and their account simultaneous within the same app so as a work around I have them use the RC Classic App for their direct call and message handling and then use the RC Phone App for handling the Queue messages. Also it appears that you can only log into the Queue using the RC Phone App, the Classic App or Web App doesn't appear to allow it.Hope this helps give you some options.