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  1. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  2. Filter Performance Reports based on the Time I have indicated for the entire month

    2 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Jacob supported this idea  · 
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    Jacob commented  · 

    This would be a great feature for reporting on multiple shifts throughout the workday. We have a use case for 6am-5:59pm & 6pm-5:59am (which crosses the single day threshold) but you should be able to create shifts and select different timeframes (last 7 days, last work week, yesterday) and get results only for that window of time.

  3. Shared SMS were multiple users can receive and send SMS on specific number

    808 votes

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    168 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you!