Settings and activity
4 results found
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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David
supported this idea
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25 votes
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27 votesDavid
supported this idea
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5 votes
An error occurred while saving the comment David
commented
I would like to see this as an about given to a customer in the IVR as like "press 1 to send a text message for us to call you back " which would text us the number to call back, or also we could text them automatically a link for them to book on our online appointment scheduler
David
supported this idea
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i support this request, great idea. customer can ask to be called back instead of waiting, could be as easy as us receiving an email stating "call back this number queue position x"