← RingCentral Ideas

Settings and activity

4 results found

  1. Position in Queue, Estimated wait time, and Call queue caller call back feature

    209 votes
    Future Consideration  ·  35 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    David commented  · 

    i support this request, great idea. customer can ask to be called back instead of waiting, could be as easy as us receiving an email stating "call back this number queue position x"

    David supported this idea  · 

  2. Autoreply for SMS and auto forwarding

    25 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. SMS automatic reply

    27 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    David supported this idea  · 

  4. Automatic Text message

    5 votes
    Planned  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    David commented  · 

    I would like to see this as an about given to a customer in the IVR as like "press 1 to send a text message for us to call you back " which would text us the number to call back, or also we could text them automatically a link for them to book on our online appointment scheduler

    David supported this idea  ·