Settings and activity

22 results found

1. Caller ID Override for Callbacks in RingCX

   29 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Sep 29, 2026

2. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   35 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Sep 15, 2026

3. Have the ability to delete just a call recording rather than the full interaction

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Mar 30, 2026

4. Update RingCX Agent for ALL Interaction Types

   60 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Mar 16, 2026

5. Real-Time Dashboard Refresh

   4 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Feb 20, 2026

6. Enhanced Playback Controls & Dual-Channel Visualization for RingCX Recordings.

   3 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Jan 7, 2026

7. Call Monitoring User Log

   9 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Dec 22, 2025

8. RingCX Time Based Callback-in-Queue Offering

   44 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Nov 18, 2025

9. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   134 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lorenzo supported this idea  ·  Oct 3, 2025

10. Admins to be able to delete call recordings within RingCX

    26 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Sep 12, 2025

11. Tracking Deflected Calls

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Aug 6, 2025

12. A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Aug 6, 2025

13. RCX Analytics Queue Service Level Rate includes Abandon (Long) and Inbound Deflected calls

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Aug 6, 2025

14. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Jun 24, 2025

15. RingCX bulk upload on phonebook

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    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Apr 15, 2025

16. RingSense: Add ability to differentiate the voice queues in RingSense reporting

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Mar 18, 2025

17. RingCX Digital interactions routing out of order

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lorenzo shared this idea  ·  Jan 29, 2025

18. RingCX unmute author

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Jan 28, 2025

19. Delete just recordings from the call logs instead of deleting the calls

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Nov 27, 2024

20. Option to remove main company number for outbound caller ID settings

    50 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lorenzo supported this idea  ·  Oct 22, 2024