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  3. 128 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Adnana Silahic commented  · 

    We are experiencing issues with the phone app. My employees are not receiving alerts/notifications when there is an incoming call and they are already on the phone. They could be on the phone with a client and someone could be calling but no alert or notifications pops up, the phone does not ring alerting them of a new call incoming. Company is TransPro Logistics Inc, contact number is 586 565 1659. Email address: operations@transprologisticsinc.com. Thank you!