Settings and activity
23 results found
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2 votes
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20 votes
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Jennifer Del Rosario
commented
Hello there! You can configure the call recording through your Admin Portal and disable some of the extension with automatic call recording. Go to https://support.ringcentral.com, and look for "How to Configure Users and Groups to Automatically Record Calls"Thank you!
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8 votes
An error occurred while saving the comment Jennifer Del Rosario
commented
Hey guys! This feature is not available. However, we can do a workaround for this. There are two options for this. 1st: Your team member needs to log in to the web portal (https://service.ringcentral.com) using the general mailbox's ext number and the password of that ext. (Messages > Inbox)Note: If you don't have the extension's password, you can always reset it through your Admin Portal (assuming that you are the admin).2nd: You can log in and out using your RingCentral app. You have to log out of your original extension before log in to the general mailbox's extension. For example, The extension for the general mailbox is extension 100.Log in as 458- 888-8888 > ext 100 > password.Thank you!
An error occurred while saving the comment Jennifer Del Rosario
commented
Hello Bethany, Apologies, they can also log in through web portal https://service.ringcentral.com and go to inbox. I hope this will help you. Thanks!
An error occurred while saving the comment Jennifer Del Rosario
commented
Hello Bethany, They need to log in using the credential of call queues or the general mailbox ext for them to access the voicemails. Thanks!
Hello there!You can customize the role of your Phone Admin.Click here to know more https://support.ringcentral.com/article/5-10-Editing-the-Extension-Permissions-via-Web.html.Thank you!