Settings and activity

105 results found

1. RingCX Analytics Enqueue and Dequeue Report

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sofya shared this idea  ·  Oct 2, 2026

2. Caller ID Override for Callbacks in RingCX

   29 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Sep 29, 2026

3. Admins to be able to delete call recordings within RingCX

   25 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Sep 15, 2026

4. ringcx analytics restrict

   28 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Aug 26, 2026

5. Allow us to control or add audio devices for ringing in RingCX Agent for Salesforce.

   7 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Aug 26, 2026

6. Exclude digital identities in bulk

   7 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Aug 3, 2026

7. Channels

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   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 29, 2026

8. INTERCEPT

   68 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 17, 2026

9. Separate Email and Call Handle Time Metrics

   11 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Sofya supported this idea  ·  Jul 1, 2026

10. Ability to control the start and end times for Callbacks generated from Inbound Queues

    8 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  May 28, 2026

11. Implementation of Bulk Export for Interaction Transcripts

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  May 5, 2026

12. Callback Flow Improvement

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  May 1, 2026

13. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    44 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 27, 2026

14. RingCX SPOG Debugging Tool for Log Collection

    8 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 14, 2026

15. Ability for Super Admins to enable users on Not Activated Status

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Apr 1, 2026

16. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

    12 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 31, 2026

17. Colour options for beer emojis

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 17, 2026

18. Notification for agents when being on a call for too long

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 13, 2026

19. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sofya supported this idea  ·  Mar 12, 2026

20. Account-Wide Holiday Settings and/or Holiday Templates

    256 votes

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    28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Sofya supported this idea  ·  Mar 9, 2026