Settings and activity

5 results found

1. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

   19 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jahn supported this idea  ·  Dec 7, 2025
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   Jahn commented  ·  Dec 7, 2025  ·  Edit…  ·  Delete…

   This is key functionality that various customers have requested.

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2. Ability to exclude internal calls from automatic call recording

   44 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jahn supported this idea  ·  Sep 2, 2025

3. N/A Call Scoring

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Jahn supported this idea  ·  Aug 14, 2025

4. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jahn supported this idea  ·  Apr 1, 2025

5. hashtag # in RCX (IVRs and queue events)

   43 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jahn commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

   This request has come up a few times from customers.

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   Jahn supported this idea  ·  Apr 1, 2025