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Settings and activity

9 results found

  1. Restrict BU Access by Role in Contact Center

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Cody Bennett shared this idea  · 

  2. "My caller ID" dropdown should be searchable

    14 votes

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    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Cody Bennett commented  · 

    Great request!

    Cody Bennett supported this idea  · 

  3. Allow Manual Altering of Bi-Directional Sync State

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Cody Bennett shared this idea  · 

  4. Presence sync - Ability to sync for specific users only

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Cody Bennett supported this idea  · 

  5. WCAG (Web Content Accessibility Guidelines)

    36 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Cody Bennett supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    549 votes

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    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cody Bennett supported this idea  · 

  7. Hearing Impaired Solutions for Contact Center

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Cody Bennett shared this idea  · 

  8. text-to-speech feature for the disabled

    44 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Cody Bennett supported this idea  · 

  9. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cody Bennett supported this idea  ·