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Settings and activity

43 results found

  1. Provide AI Summary Webhook Endpoints for Digital Channels(Email, Chat, SMS)

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  2. Native Call Park Capability in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  3. Enable Automated Disposition Email Generation for Manual Outbound Calls

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Darlene Tina shared this idea  · 

  4. Add a function to to disable Agent Notes Field under Disposition Menu

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  5. Enable Searching and Managing Contacts even without being on an Active call

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  6. Call Park in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  7. Route Calls to the Agent With the Longest Time in AVAILABLE State

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Darlene Tina shared this idea  · 

  8. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina supported this idea  · 

  9. RingCX Admin Custom Role Limitations

    2 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  10. Expand Agent Notes on Disposition window

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  11. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Darlene Tina supported this idea  · 

  12. Retain Originating Caller ID During RingEX to RingCX Transfers

    12 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  13. Call Parking in RingCX

    17 votes

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    Under Review  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Darlene Tina supported this idea  · 

  14. Native Call Waiting Functionality with Real-Time Caller ID Visibility for In-Queue Callers in RingCX Agent Interface

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  15. Quality of Service (QoS) Portal for RingCX Calls

    69 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Darlene Tina supported this idea  · 

  16. Option to Sort Old Messages/interactions at the Top

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  17. Enable hyperlink to External URL column for RingCX Outbound dialer

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Darlene Tina commented  · 

    Screenshot of Lead upload and RCX Agent View

    Darlene Tina shared this idea  · 

  18. Auto-populate the Disposition name to the Subject in Email templates for call disposition

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Darlene Tina shared this idea  · 

  19. First Call Resolution report

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Darlene Tina shared this idea  · 

  20. Add Rotational setup for call queue

    28 votes

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    9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Darlene Tina supported this idea  · 
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