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8 results found

  1. Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.

    4 votes

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    1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    South Service Department shared this idea  · 

  2. Determine the phone numbers from Abandoned calls from Analytics Report

    11 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    South Service Department supported this idea  · 

  3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    41 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    7 votes

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    Needs More Information  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. reporting on missed call queue calls

    11 votes

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    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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  6. Missed call report that shows all available users at the time of the missed call.

    41 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Abandoned Call Tracking Feature

    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  8. Detailed report of abandoned calls in a call queue in analytics

    34 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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