Show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.
User extension is member of a call queue which shows 142 refused calls in analytics report however the phone numbers for refused calls are not showing in both call logs and analytics.
When the system detects a routing loop the calls that circle around time after time with in seconds are discarded and will not show up in Call Logs or Analytics. This would be a feature request for BA reports as no further development is being put into PR reports for nearly two years now.
Request to show phone numbers list for loop calls for call queue and user extension in Call logs or Analytics.
4
votes
South Service Department
shared this idea
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Samara
commented
YES, very much needed