Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
33
votes
Claire
shared this idea
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Dave
commented
This data is very important for our Sales Team so that they would have the ability to follow-up on abandoned calls by call the customer back if they can get the caller ID