Skip to content
← RingCentral Ideas

Settings and activity

3 results found

  1. More options for how Quality of Service reports are calculated.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    JT commented  · 

    Companies need to be able to understand the volume/ workload associated with faxes to individual lines as well as company lines. Adding a report to Business analytics or Productivity reports to show number of faxes received by a line including the company line accomplishes this. This could look similar to the productivity by queues report.
    Additionally when looking at volume or quality being able to show the size of the fax, number of pages, kb/mb, etc helps to show size of the file being transmitted or the associated workload to teams.

  2. Adjust Call Recording Announcement Playback Timing

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    JT shared this idea  · 

  3. Call Queue members visibility to calls in queue

    36 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    JT commented  · 

    Hello,
    Any Call Center needs to be able to see how many active/ incoming calls they have. Without this it becomes hard to catch every call before callers disconnect while waiting in the queue.

    JT supported this idea  ·