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  1. 2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    JT commented  · 

    Companies need to be able to understand the volume/ workload associated with faxes to individual lines as well as company lines. Adding a report to Business analytics or Productivity reports to show number of faxes received by a line including the company line accomplishes this. This could look similar to the productivity by queues report.
    Additionally when looking at volume or quality being able to show the size of the fax, number of pages, kb/mb, etc helps to show size of the file being transmitted or the associated workload to teams.

  2. 7 votes

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    JT shared this idea  · 
  3. 36 votes

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    JT commented  · 

    Hello,
    Any Call Center needs to be able to see how many active/ incoming calls they have. Without this it becomes hard to catch every call before callers disconnect while waiting in the queue.

    JT supported this idea  ·