Settings and activity

2 results found

1. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
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   Brooke commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

   This survey is coming up on repeat within messenger, which blocks the view of messages. Even after survey completion, it pops right back up.

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   Brooke supported this idea  ·  Oct 2, 2024

2. Attach MAX Agent to RC phone

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Brooke supported this idea  ·  Jun 20, 2024