← RingCentral Ideas

Settings and activity

2 results found

  1. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    An error occurred while saving the comment
    Brooke commented  · 

    This survey is coming up on repeat within messenger, which blocks the view of messages. Even after survey completion, it pops right back up.

    Brooke supported this idea  · 

  2. Attach MAX Agent to RC phone

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Brooke supported this idea  ·