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  1. See who is logged into a call queue

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Brandon shared this idea  · 

  2. Unified status in Presence sync between MS Teams Embedded App and RC App

    14 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Brandon commented  · 

    I agree. Why would they not fully integrate the presence sync with teams? Seems a little useless to even have this feature if you get marked as "away" on teams and then RingCentral marks you as available. If you didn't log out of the call queue before teams goes to "away" then it will put you back in. This seems to only be an issue for our users in call queues. For everyone else, it works great.

    Brandon supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    456 votes

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    Future Consideration  ·  65 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Brandon commented  · 

    It's a much-needed feature.

    Brandon supported this idea  ·