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← RingCentral Ideas

Settings and activity

9 results found

  1. RingEx Call recordings

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  · 

  2. Provide

    5 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  3. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    12 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  4. Missed call report that shows all available users at the time of the missed call.

    37 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  6. call score

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. Request User Activity

    2 votes

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    1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Casey commented  · 

    Report for each time user logs on and off is important for us to know, we need to know who is logging and who is not

    Casey supported this idea  · 

  8. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    649 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  ·