← RingCentral Ideas

Settings and activity

9 results found

  1. RingEx Call recordings

    5 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  · 

  2. Provide

    5 votes
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Casey supported this idea  · 

  3. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Casey supported this idea  · 

  4. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  · 

  5. RC app report

    10 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  · 

  6. call score

    6 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Casey supported this idea  · 

  7. Request User Activity

    2 votes
    1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    An error occurred while saving the comment
    Casey commented  · 

    Report for each time user logs on and off is important for us to know, we need to know who is logging and who is not

    Casey supported this idea  · 

  8. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Casey supported this idea  · 

  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Casey supported this idea  ·