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  1. MS Teams meeting vs RC app

    3 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Taylor commented  · 

    Right now the MS Teams and RC Sync does not work at all. If I'm on a teams call, meeting, or even presenting, my RC status doesn't change. It remains in "available" status. I've added a screenshot that shows my coworker on a teams call with me, and his RC status says available.

    In addition to changing the status, the rules for receiving queue calls were also not working. I was receiving multiple inbound queue calls while I was in meetings, on Teams calls, and presenting. Currently, this feature requires significant work to function properly.

    Taylor supported this idea  · 

  2. SMS Recipient Removal in Call Queues

    13 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Taylor supported this idea  ·