Transfer Conference Calls
Need the functionality to transfer a conference call. Currently when you attempt to transfer the call, the transfer button is greyed out. When you do it through desk phone, it drops the call entirely.
5
votes
Niko Decoy
shared this idea
-
Deborah
commented
This would be useful for the scenario of when you have a RingCX agent on a conference call with the customer and a translator (2 separate calls). You then find that they need to be transferred to another RingCX agent / queue and would like to transfer both the customer and the translator.