← RingCentral Ideas

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3 results found

  1. Remove missed call from queue members if answered

    215 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lyne commented  · 

    Hello, any news on this feature? When in July is it coming out?
    This should also work for individual users that answer on the modile APP, the call should not be marked as a missed call in thge Clint App in such case.
    Same with BOC users, if call answered one plac, should bee marked as answerd in all places

    Lyne supported this idea  · 

  2. Show Caller number when specific extension will transfer the call to another extension

    29 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Lyne supported this idea  · 
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    Lyne commented  · 

    It's definitely a must for transfers to internal extensions. We had this in our old system and now many users are crying that it's not showing anymore (we changed systems 2 months ago)

    For transfers to cell phones, it would be great as well but I imagine it is more complicated.

  3. Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lyne shared this idea  ·