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5 results found

  1. Give callers the option to press x to escape from queue.

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon supported this idea  · 

  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    213 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon supported this idea  · 

  3. call queue key presses

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Brandon commented  · 

    Yes, a way to exit a call queue with a key press and go to that queue's voicemail or another extension is an important feature.

    Brandon supported this idea  · 

  4. Custom rule time schedule time

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon commented  · 

    This request is also here:
    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019604-all-custom-rules-weekly-schedule-with-1-minute-in

    Brandon supported this idea  · 

  5. All Custom Rules- Weekly Schedule with 1-minute increments

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon commented  · 

    It would be very helpful to have 1 minute increments on schedules and custom rules. 15 minutes is too large an increment. Our previous phone system allowed schedules up to the minute which allowed us to dial in our schedules just as we needed them.

    Brandon supported this idea  ·