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  1. Give callers the option to press x to escape from queue.

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon supported this idea  · 

  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon supported this idea  · 

  3. call queue key presses

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brandon commented  · 

    Yes, a way to exit a call queue with a key press and go to that queue's voicemail or another extension is an important feature.

    Brandon supported this idea  · 

  4. Custom rule time schedule time

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon commented  · 

    This request is also here:
    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019604-all-custom-rules-weekly-schedule-with-1-minute-in

    Brandon supported this idea  · 

  5. All Custom Rules- Weekly Schedule with 1-minute increments

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon commented  · 

    It would be very helpful to have 1 minute increments on schedules and custom rules. 15 minutes is too large an increment. Our previous phone system allowed schedules up to the minute which allowed us to dial in our schedules just as we needed them.

    Brandon supported this idea  ·