Settings and activity

4 results found

1. RingEX platform - Agent status is unavailable when signed out

   2 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Mar 31, 2025

2. Performance report align with user call logs

   99 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Michael supported this idea  ·  Mar 31, 2025

3. Custom Role for Call Queue Manager

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michael supported this idea  ·  Oct 21, 2024

4. Custom Teams to Ringcentral presence sync

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Michael shared this idea  ·  Jul 12, 2024