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16 results found

  1. Adding the "Live" metric on the custom dashboards On RCX Analytics Live Dashboards

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kenneth shared this idea  · 

  2. Prevent caller ID from being carried over from CC

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Kenneth shared this idea  · 

  3. Real time dash board for dialing campaign

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Kenneth shared this idea  · 

  4. end-of-call feedback collection option

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Kenneth shared this idea  · 

  5. Over all counts for all the leads

    3 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Kenneth shared this idea  · 

  6. Audio format option in Ringcx for call recording

    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Kenneth shared this idea  · 

  7. Bulk edit option for queue events

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kenneth shared this idea  · 

  8. SMS for missed calls

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kenneth shared this idea  · 

  9. Ability to request for the RingCentral to be whitelisted from other provider

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kenneth shared this idea  · 

  10. Request for Faster DID Delivery in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kenneth shared this idea  · 

  11. To have local numbers from the following local exchange

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Kenneth shared this idea  · 

  12. Ability to download bulk users on SMS campaign

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kenneth shared this idea  · 

  13. Notification for hold duration

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kenneth shared this idea  · 

  14. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Kenneth supported this idea  · 

  15. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kenneth supported this idea  · 

  16. Would like to have an option to just end the call if no one answers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kenneth supported this idea  ·