Settings and activity

21 results found

1. Provide the option to associate post-call feedback directly with the individual agent.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Mar 6, 2026

2. Robo calls and Spam caller detection

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Feb 24, 2026

3. Agent Checker for Call Queue (Email Notification)

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Kenneth supported this idea  ·  Jan 14, 2026

4. RingCX audit trail

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   Needs More Information  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Dec 2, 2025

5. Auto Populate Data From Pre Chat Form to Fields in Zoho CRM

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Nov 12, 2025

6. Adding the "Live" metric on the custom dashboards On RCX Analytics Live Dashboards

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Oct 22, 2025

7. Prevent caller ID from being carried over from CC

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Oct 15, 2025

8. Real time dash board for dialing campaign

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Sep 29, 2025

9. end-of-call feedback collection option

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Kenneth shared this idea  ·  Sep 15, 2025

10. Over all counts for all the leads

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Aug 21, 2025

11. Audio format option in Ringcx for call recording

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Aug 2, 2025

12. Bulk edit option for queue events

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Jun 16, 2025

13. SMS for missed calls

    6 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Jun 16, 2025

14. Ability to request for the RingCentral to be whitelisted from other provider

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Jun 9, 2025

15. Request for Faster DID Delivery in RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  May 31, 2025

16. To have local numbers from the following local exchange

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Apr 11, 2025

17. Ability to download bulk users on SMS campaign

    27 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Apr 3, 2025

18. Notification for hold duration

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kenneth shared this idea  ·  Apr 2, 2025

19. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Kenneth supported this idea  ·  Mar 28, 2025

20. RingCX Feature Request: Dynamic Call Routing Based on Queue Volume Percentage

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kenneth supported this idea  ·  Dec 24, 2024