← RingCentral Ideas

Settings and activity

3 results found

  1. Disable call waiting feature for calls made to a user extension

    38 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Alex commented  · 

    We have a request from a department in our organisation that if any of their users are engaged in a call they do not want new direct calls to the user are engaged in that call popping up on their RingCentral App for that 10 seconds but would like the new the call to them routed immediately to their Call Queue so that someone else in the Call Queue can deal with the call

  2. Recording to be added on the spreadsheet for delivery reports

    2 votes
    New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Alex supported this idea  · 
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    Alex commented  · 

    The Call log Reports has a column called Recording which lets us see which calls have been recorded, but when we download the report the Recording field is not included in the downloaded CSV file
    For future GDPR and Subject Access Requests it would be beneficial if the Call log Reports downloaded CSV file also included the Recording field

  3. Call forwarding in RingCentral for Outlook

    5 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Alex commented  · 

    I recently installed RingCentral for Microsoft Outlook with a view to testing this and making it available as an option to our staff throughout our business. It does much of what we need, but I don't see any option to forward calls. Following raising a case with yourselves I have been advised that call forwarding in Outlook is currently unavailable.
    I know that we can logon to the RingCentral App itself to put on a call forward, but wouldn't it make sense to have the option to forward calls from RingCentral for Microsoft Outlook just as you would with a mobile or landline phone rather than having our staff logon to the RingCentral App to do this?
    Without the ability to put on a call forward from Outlook we cannot use this generally in our business.

    Alex supported this idea  ·