Settings and activity
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Alex
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An error occurred while saving the comment Alex
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I recently installed RingCentral for Microsoft Outlook with a view to testing this and making it available as an option to our staff throughout our business. It does much of what we need, but I don't see any option to forward calls. Following raising a case with yourselves I have been advised that call forwarding in Outlook is currently unavailable.
I know that we can logon to the RingCentral App itself to put on a call forward, but wouldn't it make sense to have the option to forward calls from RingCentral for Microsoft Outlook just as you would with a mobile or landline phone rather than having our staff logon to the RingCentral App to do this?
Without the ability to put on a call forward from Outlook we cannot use this generally in our business.Alex
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The Call log Reports has a column called Recording which lets us see which calls have been recorded, but when we download the report the Recording field is not included in the downloaded CSV file
For future GDPR and Subject Access Requests it would be beneficial if the Call log Reports downloaded CSV file also included the Recording field