I recently installed RingCentral for Microsoft Outlook with a view to testing this and making it available as an option to our staff throughout our business. It does much of what we need, but I don't see any option to forward calls. Following raising a case with yourselves I have been advised that call forwarding in Outlook is currently unavailable.
I know that we can logon to the RingCentral App itself to put on a call forward, but wouldn't it make sense to have the option to forward calls from RingCentral for Microsoft Outlook just as you would with a mobile or landline phone rather than having our staff logon to the RingCentral App to do this?
Without the ability to put on a call forward from Outlook we cannot use this generally in our business.
Alex
supported this idea
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I recently installed RingCentral for Microsoft Outlook with a view to testing this and making it available as an option to our staff throughout our business. It does much of what we need, but I don't see any option to forward calls. Following raising a case with yourselves I have been advised that call forwarding in Outlook is currently unavailable.
I know that we can logon to the RingCentral App itself to put on a call forward, but wouldn't it make sense to have the option to forward calls from RingCentral for Microsoft Outlook just as you would with a mobile or landline phone rather than having our staff logon to the RingCentral App to do this?
Without the ability to put on a call forward from Outlook we cannot use this generally in our business.