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Settings and activity

5 results found

  1. Option for the admin to view who disconnected the call

    34 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Don supported this idea  · 

  2. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    133 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Don supported this idea  · 

  3. Inbound Group SMS Text

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. Support for group SMS

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Robocall Reporting

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Don commented  · 

    It would be nice to be able to easily see the number of calls to a call group that did not make it past our Auto Attendent (we have it set so that callers need to press 1 to be able to connect to a Live Agent). We would like to be able to see how many calls dialed our number but did not effectively press 1 so that we can see both how effective our Robo/Spam caller filter is as well as determine if it is actually needed as we potentially loss clients who for 1 reason or the other do not press 1 to get connected (if it was a low volume of calls that do not press 1 to get connected, we might just remove that feature (pressing 1 to be connected to live agent) to prevent lost business.

    Don supported this idea  ·