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  1. We need to be able to decline a call, then come back into the app & answer it when available

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Wendall shared this idea  · 

  2. Mobile/Desktop App - Automatic Hold After Transfer

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Wendall commented  · 

    We have this same problem, of a dead space where the customer is wondering what is going on, before you can select the extension to transfer to.

    Wendall supported this idea  · 

  3. Transfer a call from hold

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Wendall commented  · 

    We have trouble with this as well, on the mobile app you have to unhold the party on the line before you can transfer.

    Wendall supported this idea  ·