Transfer a call from hold
You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
4
votes
Madeline
shared this idea
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Wendall commented
We have trouble with this as well, on the mobile app you have to unhold the party on the line before you can transfer.
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Ronalie commented
On behalf of my customer, I would like to request to have the previous transferring of calls be reverted because he still prefers that way. He reported that the transfer button is already grayed out when they put the caller on hold with the latest application update.